Shipping policy

SHIPPING POLICY

We aim to make every order as smooth and straightforward as possible. Below you'll find information about order processing, delivery, and tracking.

ORDER PROCESSING

Orders are processed within [PROCESSING TIME] business days.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you'll receive a confirmation email with tracking information where available.

DELIVERY TIMES

Delivery times depend on your destination and the shipping method selected.

Estimated delivery times are displayed at checkout where available. These are estimates rather than guaranteed delivery dates unless expressly stated otherwise.

Please allow additional time during busy periods, public holidays, or unexpected shipping delays.

INTERNATIONAL SHIPPING

We aim to offer delivery to customers in our available shipping destinations.

Orders may be shipped by third-party fulfilment partners from different locations, depending on product availability and the destination country.

Import duties, customs charges, and local taxes may apply to international orders. Where these charges are not included in the price or shipping cost, they may be payable by the customer, subject to applicable law and the information provided at checkout.

TRACKING YOUR ORDER

Once your order has shipped, we'll send tracking information where available.

Tracking updates may take some time to appear after dispatch.

DELAYS OR LOST PACKAGES

If your order hasn't arrived within the estimated delivery window, please contact us with your order number.

We'll check the available tracking information and work with the relevant shipping provider or fulfilment partner to investigate.

If an order is lost or significantly delayed, we'll work with you to resolve the issue in accordance with our policies and applicable law.

INCORRECT SHIPPING INFORMATION

Please check your shipping address carefully before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

CONTACT

For shipping questions, contact us at:

[YOUR SUPPORT EMAIL]