Refund policy

RETURN & REFUND POLICY

We want you to feel confident when shopping with us. If something isn't right with your order, please get in touch and we'll do our best to help.

RETURNS

You may request a return within 14 days of receiving your order, subject to applicable consumer protection laws.

To start a return, contact us with your order number and a brief explanation of your request. We'll provide the necessary return instructions and address.

Please contact us before sending anything back.

For change-of-mind returns, items should be returned in their original condition, with all included accessories and packaging where possible. This does not limit any rights you may have under applicable consumer protection laws.

RETURN SHIPPING

For change-of-mind returns, customers are responsible for return shipping costs where permitted by law and where this responsibility was communicated before purchase.

If an item arrives faulty, damaged, or incorrect, please contact us before returning it. We will explain the next steps and cover return costs where required by applicable law.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, faulty, or different from what you ordered, please email us with your order number and a description of the issue.

Photos of the item and its packaging can help us resolve the matter more quickly.

We'll review your request and work with you to find an appropriate solution in accordance with applicable consumer protection laws.

REFUNDS

Once a return has been received and inspected, we'll notify you of the outcome where applicable.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Where required by law, refunds will include the applicable delivery costs. We may withhold a refund until the returned goods have been received or evidence of their return has been provided, where permitted by law.

FAULTY PRODUCTS AND CONSUMER RIGHTS

Nothing in this policy limits your statutory consumer rights.

Depending on your location and circumstances, you may be entitled to a repair, replacement, price reduction, or refund if a product is faulty or does not match its description.

Mandatory consumer protection laws in your country will continue to apply.

CONTACT

For questions about returns or refunds, contact us at:

[YOUR SUPPORT EMAIL]