Frequently Asked Questions

How do I use the device?

Follow the manufacturer's instructions supplied with your device. Read all safety precautions before use.

What features does the device include?

Please refer to the product page for the currently listed features and specifications. Always follow the supplied instructions.

Can I use the device with my skincare products?

Compatibility depends on the device instructions and the skincare product. Check the manufacturer's guidance before combining products with the device.

Where can I find safety instructions?

Read the manufacturer's instructions and warnings supplied with the device before use. If you have concerns about suitability, seek advice from a qualified healthcare professional.

How can I track my order?

Use the tracking link provided for your order when tracking information becomes available. If you need help locating it, contact our support team.

How long does shipping take?

Available shipping options and estimated delivery information depend on the destination. Please check the information shown during checkout before placing your order.

How much does shipping cost?

Check the shipping options and costs displayed at checkout for your destination before completing your purchase.

What if my order is delayed?

Check your tracking information first. If the tracking details are unavailable or you need further assistance, contact our support team.

What is your return policy?

Our store policy provides a 14-day return window from delivery for eligible returns. Customers are responsible for return shipping costs. Mandatory consumer rights remain unaffected.

How do I request a return?

Contact our support team before sending an item back so we can explain the applicable return process and requirements.

When will I receive my refund?

Refund eligibility and processing are subject to the applicable return policy and consumer rights. Contact our support team for help with your specific order.

Which payment methods do you accept?

Available payment methods will be displayed at checkout. Please check the options shown there before placing your order.

How can I contact customer support?

Use the Contact Us page to reach our team. You can also email us using the support email listed on our website, when available.